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Humanize + Optimize The Way You Recognize Every Customer + Contact

Using Frictionless Biometrics Across All Channels of Engagement

This study explores the critical need to simplify and unify identity verification in today’s digital economy. Our research includes in-depth conversations with 12 business leaders across marketing, digital experience, customer support, identity and security, as well as the findings from a major survey of 2,000 consumers expressing high levels... More »

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Authentication Frustration

How Companies Lose Customers in The Digital Age

This new report explores the new imperative to ensure secure, seamless and expedited authentication. The end goal being greater customer value, retention and growth. This is a must read for marketers and other business leaders seeking to improve their brand’s digital experience in today’s connected economy. More »

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Bringing Simplicity to Multi-Cloud Complexity

Advancing Data Connectivity, Logistics and Value

Organizations worldwide are struggling to turn growing volumes of structured and unstructured data into readily available decision support for meaningful insights and actions. More »

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Powering PDF Users in Banking and Finance

High Licensing Costs and Problematic User Experiences Derail Digital Documents

This report details the challenging PDF environment, provides a list of must-have advanced features, highlights major problem areas, and delivers recommendations for creating and managing a robust PDF environment. More »

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Toward a More Secure 5G World

Mobile Operators Move Rapidly Toward Commercialization

Next-generation 5G networks are widely seen as one of the most fundamental technology developments of our current century. Much has been written about the potential of these ultra-high-speed, low-latency networks to drive a new era of digital innovation, breakthrough applications, and revenue growth for mobile operators and the economy as a whole. A new survey study by the BPI... More »

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Increase Your Pace in the ECommerce Race

How to Build Exceptional, Scalable & Sustainable Supply Chains for Greater Operational Performance

This thought leadership initiative to advocate the reinvention and scaling of digital commerce supply chains. This includes infrastructure, back-end and front-end systems, and processes in light of the rapid transition of commerce to an online, hyper-cost-sensitive, to-the-home, next-day/same-day delivery model.   Initiative Details »

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Unify How You Verify

Humanize + Optimize the Way You Recognize Every Customer + Contact Using Frictionless Biometrics

This campaign seeks to explore and evangelize the importance of cross-channel identity assurance in today’s connected economy. This centers around the use of biometric onboarding and authentication for delivering convenient and secure customer experiences that drive revenue, retention, satisfaction & regulatory...   Initiative Details »

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Bringing Simplicity To Multi-Cloud Complexity

Advancing Data Connectivity, Logistics and Value

This initiative aims to explore the forces, factors, challenges and requirements driving the need for improved data logistics in today’s multi-cloud world.   Initiative Details »

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Powering PDF Users in Banking and Finance

In this report, BPI Network explores the journey banking and finance companies are taking to going paperless while empowering their employees and cutting costs.   Initiative Details »

All Commentary

Crowdsourcing Funds to Power Sustainable Solar Energy in Emerging Markets

By Kathryn Sharfman

South African platform-as-a-service innovator invites individual investors to warm up funding for solar installations that have social value and impact in developing countries. More »

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Pivotal Practices for Leading Innovation

By Amiel Handelsman

Listening like a master and seeing patterns: The two pivotal practices for leading innovation. Leading innovation requires a distinct set of learnable skills. These skills, often hidden from view, are instrumental to developing the culture, people, and structures needed to innovate. Amiel Handelsman describes how to elevate your game from... More »

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Enabling Breakthrough Innovation

By Peter Skarzynski and David Crosswhite

What would happen if a company thought beyond its current market focus? Identifying White Space opportunities enables breakthrough innovations through insight combinations. Breakthrough innovation requires new ways of thinking about customers, markets and companies. Mobile giant Ericsson is a prime example of a company that thought beyond its... More »