Game Changer Insights Detail
5 big questions on innovation
Wai Wong, CEO and Founder
Wai is Founder, President and Chief Executive Officer of Serviceaide. A serial entrepreneur, he has been in the high-tech industry for 36 years. Wai held executive leadership roles at BEA where he was the EVP and Global Chief Product Officer and at CA Technologies where he was the SVP and GM of the Unicenter brand, SVP and GM of WW Services, and SVP and GM of interBiz.
Wai received his Master’s and...
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How is your team changing the game within your industry sector?
It starts with the fundamental belief that we all have responsibilities to our customers, partners, shareholders and fellow employees. We have to believe that what we do is valuable to our customers and to the market as a whole. This is the foundation of why we have to keep innovating, changing and doing better.
I have found that some people that are incredibly innovative in one area (ex: technology, operational processes, business model, etc.) can be very resistant to change in other dimensions. Individual and collective mental inertia and the organizational mandates that reinforce the inertia are what makes change hard. However, if an organization takes things to the extreme on the other end of the spectrum, people often revert to becoming cautious and hesitant in fear of doing the wrong thing because there is no clear set path. Finding the middle ground by creating an environment with a foundation that is multiple faceted enough to stand even when major pieces are being modified is key to innovation. This allows people to support change to get to a better place with the understanding that the pain of change is a prelude to something better.
What are some of the biggest impediments to innovation in your organization or industry sector?
How has innovation become engrained in your organization's culture, and how is it being optimized?
What technologies, business models, and trends will drive the biggest changes in your industry over the next two years?
Can you share a specific innovation strategy you’ve recently encountered which you find compelling?